Refund policy

Returns and Refunds Policy

30-Day Returns Policy

We offer a 30-day return policy, which means you have 30 days after the installation of your item to request a return.

Eligibility for Return

To be eligible for a return:

• Your item must be in the same condition that you received it, unused, and in its original packaging.
• You’ll also need the receipt or proof of purchase.

Returns Process

1. Initiate a Return: To start a return, contact us at:

   • Email: dapapod@gmail.com
   • Phone: 020 8075 5534

2. Approval: If your return is accepted, our team will schedule a time to come and collect the item.

3. Collection: Our installation team will handle the collection of the item. Please ensure the item is available for retrieval at the scheduled time.

4. Return Address: Our collection team will collect the item from your location. If you need to send anything back separately, use the following address:

   • Address: Hilfield Farm Cottages, Hilfield Ln, Radlett, Watford WD25 8DD

Damaged or Defective Items

• Inspection: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
• Contact: To report issues, contact us at:
  • Email: dapapod@gmail.com
  • Phone: 020 8075 5534

Exceptions / Non-Returnable Items

Certain types of items cannot be returned:

• Perishable goods (such as food, flowers, or plants)
• Custom products (such as special orders or personalized items)
• Personal care goods (such as beauty products)
• Hazardous materials, flammable liquids, or gases
• Sale items or gift cards

Note: Please get in touch if you have questions or concerns about your specific item.

Exchanges

• The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

1. Notification: We will notify you once we’ve collected and inspected your return, and let you know if the refund was approved or not.
2. Processing: If approved, a refund will be processed to your original payment method within 10 business days.
3. Bank Processing Time: Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at:

• Email: dapapod@gmail.com
• Phone: 020 8075 5534

Contact Information

For any return or refund queries, please contact us at:

• Email: dapapod@gmail.com
• Phone: 020 8075 5534
• Address: Hilfield Farm Cottages, Hilfield Ln, Radlett, Watford WD25 8DD