Refund policy

30-Day Returns Policy

We offer a 30-day return policy, which means you have 30 days after installation of your item to request a return.

Eligibility for Return

To be eligible for a return:

• Your item must be in the same condition you received it, unused, and in its original packaging.
• You'll also need the receipt or proof of purchase.

Returns Process

1. Initiate a Return: Contact us using the details below.
2. Approval: If your return is accepted, our team will schedule a collection time.
3. Collection: Our installation team will handle collection. Please ensure the item is available at the scheduled time.

Damaged or Defective Items

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect.

Exceptions / Non-Returnable Items

Certain items cannot be returned:

• Perishable goods
• Custom or special-order products
• Personal care goods
• Hazardous materials, flammable liquids, or gases
• Sale items or gift cards

Please get in touch if you have questions about your specific item.

Exchanges

The fastest way to get what you want is to return your current item, and once accepted, place a separate order for the new one.

Refunds

1. Notification: We'll notify you once we've collected and inspected your return, confirming approval.
2. Processing: If approved, a refund is issued to your original payment method within 10 business days.
3. Bank Processing Time: Allow additional time for your bank to post the refund.

If more than 15 business days have passed since approval, please contact us.

Contact Us

Email: dapapod@gmail.com
Phone: 020 8075 5534
Collection/return address: available on request when a return is approved