Shipping policy

Shipping and Installation Policy

General Information

  • Service Area: We offer delivery and installation services exclusively across the U.K. Installation is carried out by our experienced technicians.
  • Customer Service Contact:

Delivery and Installation Fees

  • Minimum Charges:

    • Standard Delivery and Installation across the U.K.: Minimum fee of £400.00.
    • Within the M25 area: Fixed minimum fee of £350.00.

  • Distance-Based Charges:

    • For deliveries beyond 85 miles from WD25 8DD, an additional charge of £3.80 per mile applies.

Calculation of Fees

  • Example Calculation:
    • For a delivery within 85 miles from WD25 8DD: Minimum fee of £400.00.
    • For a delivery 100 miles from WD25 8DD:
      • Minimum fee: £400.00
      • Additional distance charge: (100 miles - 85 miles) x £3.80 = 15 x £3.80 = £57.00
      • Total: £400.00 + £57.00 = £457.00

Transit and Handling Time

  • Handling Time: Orders are processed within 3-6 weeks.
  • Transit Time: Delivery times will be confirmed once your order is processed.

Service Process

  • Delivery: Your order will be delivered by our dedicated delivery vans.
  • Installation: Professional installation will be performed by our skilled technicians.

Order Cut-Off Times

  • Orders placed before 5 PM will be processed on the same day.
  • Orders placed after 5 PM or on weekends/holidays will be processed the next business day.

Change of Address

  • Change of address is allowed within 24 hours of placing an order. Please contact us immediately at:

Cancellations

  • Orders can be canceled within 24 hours of purchase. Please contact us immediately at:

Damaged Products

  • In case of damaged products upon delivery, contact us immediately with your order number and photos of the damage at:

Additional Information

  • Delivery Schedule: We will contact you to schedule a convenient delivery and installation time.
  • Special Requirements: If you have any special requirements or access issues, please inform us in advance to ensure a smooth delivery and installation process.

Contact Information

  • For any queries or concerns regarding delivery and installation, please contact our customer service team:

Payment Icons

Ensure that all types of payment you accept are clearly displayed on your site.

Transparency on Shipping Fees

  • Clearly highlight shipping costs to avoid any confusion or misrepresentation.